Privacy Policy

Website AI Booking Assistant

The optional website AI assistant answers business questions. Before sending a message, you must agree that your messages and recent conversation will be sent to OpenAI to generate a reply. Do not include payment details, passwords, government identifiers, or other private information. AI answers may be mistaken; final availability, pricing, and arrangements require review.

This chat cannot place or change orders, take payment, send texts or emails, or notify staff. Use the displayed booking form or Call and Email links for those requests.

Chat history stays in browser memory and is cleared when you clear chat, reload the page, or the 30-minute conversation expires. A short-lived encrypted token carries recent context between requests; we do not save website chat transcripts to our booking database. We send requests to OpenAI with response storage disabled, but this does not mean OpenAI retains no data; provider security and retention policies still apply. Clearing chat does not undo earlier provider processing.

To limit abuse, we keep hashed connection and session identifiers with request counts in our existing service database. Chat text is not included in those quota records.

Information We Collect

We collect the information you provide when asking about or requesting a Hibachi Pop event, including your name, phone number, email address, event date and time, event address, guest count, menu choices, allergy or dietary information, access instructions, and other special requests.

When you contact us by phone, text, email, or the website, we may retain a text transcript, booking history, message delivery status, and technical information needed to operate and secure the service. We do not routinely retain raw call recordings.

How We Use Information

We use this information to answer questions, prepare and review booking requests, verify event addresses, calculate travel requirements, communicate changes, collect the booking deposit, create order summaries, coordinate chefs, provide service, prevent fraud, and improve our customer experience.

Text Messaging and Consent

We ask for and record explicit permission before texting a booking link or necessary corrections. Providing a phone number, choosing Text as a contact preference, or confirming order details alone does not authorize automated texts. Message frequency varies with the request. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase. We do not send marketing messages under booking permission.

Mobile numbers, SMS opt-in data and consent are not sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Consent data may be shared only with providers necessary to deliver or support your requested messages, or as required by law. This limitation also applies to the disclosures described below.

Service Providers and Disclosure

We use trusted providers for hosting, databases, maps and address verification, email, text messaging, payments, document generation, and AI-assisted customer service. These providers may process information only as needed to perform services for Hibachi Pop. We may also disclose information when required by law, to protect safety or rights, or in connection with a business transfer.

Retention, Security, and Your Choices

We keep booking and conversation records only as long as reasonably needed for customer service, business operations, legal obligations, and dispute prevention. We use reasonable safeguards, but no online system can guarantee absolute security.

You may ask to review, correct, or delete personal information, subject to legal and operational requirements. You may opt out of texts by replying STOP and may contact us for assistance at any time.

Children and Updates

Our services are intended for adults arranging private events and are not directed to children under 13. We may update this policy as our services change. The current version and effective date will remain posted here.